Frequently Asked Questions

Popular Questions

• Which payment methods are available?

  We offer a range of convenient payment options to ensure a seamless purchasing experience. You can make payment for your Elpheco Garbage Bin using major credit cards such as Visa, Mastercard, and American Express. Additionally, we also accept payments through popular digital wallets like Apple Pay and Google Pay. For customers who prefer traditional methods, we provide the option to pay via bank transfer or cash on delivery, where available. Rest assured, we prioritize the security of your transactions and employ industry-standard encryption protocols to protect your payment information.

• Can I try out your products at the shop?

  At Elpheco, we exclusively sell our products through trusted online platforms such as Amazon, Walmart, and our official website, www.elpheco.com. By focusing on these e-commerce channels, we prioritize reaching a wider audience, providing convenient access, and ensuring a seamless shopping experience. Operating exclusively online allows us to concentrate on product development, quality control, and customer service, guaranteeing exceptional products and experiences. While we don’t have physical shops, our presence on these platforms and our official website allows us to effectively serve customers, offering convenience and accessibility for all.

• Can we collaborate?

  Thank you for your interest in collaborating with Elpheco. We welcome collaboration opportunities and would be happy to discuss further details. Please reach out to us via email at business@elpheco.com. We look forward to exploring potential partnerships and working together.

Orders & Shipping

• Do you ship internationally?

  We are delighted to offer our products to customers in the United States, Canada, Mexico, Japan, the United Kingdom, France, and Germany. While our official website, www.elpheco.com, currently provides shipping services exclusively to customers within the United States, we also encourage customers from other countries to explore our products on other platforms such as Amazon or to contact us directly for assistance with availability and shipping options to their specific location. We are continuously working to expand our shipping capabilities to cater to a broader international customer base in the future.

• Can I track my order?

  Absolutely! We want to keep you informed about the status of your order. Once your Elpheco Garbage Bin is shipped, we provide a tracking number that allows you to monitor the progress of your delivery. You can easily track your order by visiting the carrier’s website or using the tracking link provided in the shipping confirmation email. If you have any questions or concerns regarding the tracking of your order, our customer support team is available to assist you.

• How long will my order take to arrive?

  The delivery time for your Elpheco Garbage Bin may vary depending on your location and the shipping method chosen. We strive to process and ship orders promptly. Typically, delivery within the same country may take between 2 to 7 business days, while international deliveries may range from 7 to 14 business days. Please note that these timeframes are estimates, and actual delivery times may be influenced by factors beyond our control, such as customs processes or unforeseen delays. Rest assured, we work diligently to ensure your order reaches you as quickly as possible.

• How can I change my order?

  If you need to make changes to your order, please contact our customer support team as soon as possible. We understand that circumstances may arise where modifications are necessary, such as updating the shipping address or adding/removing items from your order. While we cannot guarantee that changes can be made once an order is processed, our team will do their best to accommodate your request. Please note that if your order has already been shipped, we may not be able to make changes, and you may need to consider our return/exchange policy.

Exchanges & Returns

• How can I exchange or return a product?

  We want you to be completely satisfied with your Elpheco Garbage Bin. If you wish to exchange or return a product, please refer to our Returns and Exchanges policy on our website. This policy outlines the eligibility criteria, timeframes, and procedures for exchanges and returns. Generally, we accept returns within a specified period from the date of delivery, provided the product is in its original condition and packaging. To initiate a return or exchange, please contact our customer support team, who will guide you through the process and provide further instructions.

Materials & Care

• Where do the materials come from?

  At Elpheco, we prioritize sustainability and ethical sourcing. The materials used in our garbage bins are carefully selected from reputable suppliers who share our commitment to environmental responsibility. We strive to incorporate recycled and eco-friendly materials whenever possible, minimizing our impact on the planet. We ensure that our manufacturing processes adhere to stringent quality standards and comply with relevant environmental regulations. Our goal is to provide you with a high-quality product that aligns with your eco-conscious values.

• How do I have to clean my product?

  Cleaning your Elpheco Garbage Bin is simple and straightforward. We recommend regularly wiping the exterior surfaces with a mild, non-abrasive detergent or cleaning solution. For stainless steel models, using a soft cloth and stainless steel cleaner can help maintain its shine. Ensure that you dry the bin thoroughly to prevent water spots or streaks. For the interior compartments, we suggest using a damp cloth or disinfectant wipes to sanitize and remove any residue. Avoid using harsh chemicals.

Other

• How do I get a copy of my invoice?

  Contact customer support: If you cannot locate the invoice in your email or account, or if you placed your order as a guest, please reach out to our customer support team. They will gladly assist you in obtaining a copy of your invoice. Provide them with relevant order details, such as the order number, name, and email address used during the purchase, to expedite the process.

  Rest assured, we are committed to providing you with the necessary documentation for your Elpheco Garbage Bin purchase. Our customer support team is available to address any questions or concerns you may have regarding your invoice or any other aspect of your order.